Refund policy

90-Day Exchange, Warranty, and Store Credit Policy

Coverage Window All eligible items are covered under a 90-day policy from the date of delivery. Within this window, you may request an exchange, claim a warranty replacement for defective hardware, or return the item for store credit. We do not issue cash refunds to the original method of payment.

Returns for Store Credit or Standard Exchange If you ordered the wrong item or changed your mind, you may return it for store credit or an exchange.

  • Items must be returned in their original, unused condition.

  • All original packaging, cables, and accessories must be included.

  • Store credit is issued via digital gift card within [3-5] business days of inspection.

90-Day Hardware Warranty We stand behind our equipment. If your item experiences a mechanical or electronic failure within 90 days of delivery due to normal use, it is covered under our warranty.

  • What is covered: Defects in materials, electronic components, and workmanship.

  • What is NOT covered: Damage caused by drops, moisture, physical abuse, incorrect installation, or unauthorized tampering/rework.

  • Verification: Serial numbers on returned equipment must match our original shipment records. Warranty claims are void if anti-tamper seals are broken or if internal components have been modified.

Warranty Resolutions For approved warranty claims, we will attempt to repair the item or exchange it for an identical replacement. If a direct replacement is unavailable in our inventory, you will be issued full store credit for the original purchase price.

Return Shipping

  • Warranty & Defective Items: We cover return shipping for verified defective items. A prepaid label will be provided.

  • Standard Returns/Exchanges: Customers are responsible for return shipping costs for non-defective items. A flat fee of $25 will be deducted from your final store credit if you use our return label.

How to Request an RMA (Return Merchandise Authorization) To initiate an exchange or warranty claim, contact us at info@DentalXrayEquipment.com  with your order number, a description of the issue, and photos of the item (if reporting a defect). Do not ship equipment back without an approved RMA number, as it will be rejected at our facility.